If you provided your email address, we would have sent an email of your quote when it was first made. Try checking your ‘Junk Mail’ folder in case it went there. In the email there will be a ‘Get Covered Now’ button you can select that will take you to where you left quote at. If you can’t find the email, feel free to give our team a call on 1300 633 811 9am – 5.30pm (Local Sydney Time), Mon – Fri, they can assist you to locate the quote with either your email address, registration number or phone number.

Our quotes are only valid for 30 calendar days, so depending on when you made the quote, it may have expired. If this is the case, you will need to get a new quote

You get to see a summary of your coverage and a preview of your customised policy before you pay.

You’ll be able to edit your cover and other policy settings such as the excess, start date, and more – all before you finalise your policy. After payment, we will instantly issue your final policy and send it to you by email.

At Stella we aim to be completely transparent with any costs and fees. Therefore, we have chosen to disclose the administration fee separately on your premium breakdown.

We charge an annual administration fee which is payable when you enter or renew your insurance policy. An administration fee is charged to cover costs associated with opening, maintaining or closing an insurance policy.

Currently, your monthly premium instalments are debited from your nominated debit or credit card on your scheduled instalment date each month. We aim to offer other payment options in the near future to have options that suit your needs.

It is super easy! You can change your payment details at any time via your online customer portal. Simply log in at the top of the web app and select the policy you want to update your details for. Then select ‘Update Payment Details’ to securely enter the preferred debit or credit card. You will be shown a green tick once this has been confirmed.

If you have missed a payment and need us to retry the outstanding amount to your updated card, please contact us via Live chat, email or call to arrange a retry.

You can cancel your policy at any time by giving us a call. If you have paid an annual premium, you will receive a refund for the unused portion of your premium. If you pay your premium by monthly instalments, we will not provide a refund.

And if you ever want to come back? No problem! We’ll just have to create new policy for you. Know that our prices change from time to time, so your new policy may come with a different rate.

It’s super easy! You can either update your details online by hitting the ‘Login’ button at the top of our web app. Simply log in and select the policy you want to update your details for and we will guide you through the rest of the process there. Or you can get in touch with our team on 1300 633 811 and they will be happy to assist you.

Within your account you can access your policy documents.

Firstly, congrats on the car! In a matter of minutes you’re able to update your old car to the new, right there from our online customer portal. Depending if your new car costs more or less than your old one, you may be required to pay an additional premium or will get a refund on your premium paid.  If you’re having trouble updating online – just contact our dedicated Customer Experience team team on on 1300 633 811 9am – 5.30pm (Local Sydney Time), Mon – Fri.

You’ve held your Stella policy for 12 months, where has the time gone? At renewal, there are many factors that are taken into consideration to generate your renewal invite. Factors such as your claim history from the previous period of insurance, the age and value of your vehicle, the risk rating of the area in which the car is kept and any changes you decide to make at the time of renewal.

If you would like to take a closer look at your renewal with a member of our team, feel free to contact us on 1300 633 811 9am – 5.30pm (Local Sydney Time), Mon – Fri, and they would be happy to discuss any changes with you.

Congratulations on your new baby! Before you can get back behind the wheel, we will need you to get the all clear from your doctor first. We don’t require you to send us any documentation, as long as your doctor says its safe for you to drive, then you’re good to go. At claim stage, documentation would be required such as doctor certificate if within the period of C-section, which is typically between 4-6 weeks.

Don’t stress! There’s no need to update your policy to include a learner driver. They’re automatically covered under your policy, as long as they’re supervised by a properly licensed driver.

Feeling nervous? Generally, yes, however if your son or daughter has their own car then it should be insured in their name. This also allows them to create their own insurance history and at each renewal they may be entitled to other Stella benefits and incentives.

Note: For your child to be a policyholder, they must be a registered owner of the car.

Good news is your policy covers anyone who drives your car even if you haven’t listed them on your policy. However, additional excess may apply in addition to your basic excess in the event of an incident.

 Note: Anyone who drives your car more than twice per month should be listed on your policy. It’s easy to add and remove drivers as required.

Unfortunately, no, Stella does not cover Uber or any other ridesharing services where you transport people for a fee, such as through a ridesharing company’s booking app. You can reach out to the Insurance Council of Australia to find cover that’s right for you.